Legal

Refund & Cancellation Policy

Name: Odisha Décor & Events
Address: Bhubaneswar, Odisha, IN
Telephone: +91 77180 43085
Price range: ₹₹

Last updated: [Insert date of publication]

Draft, not legal advice. This page is a starting point written to be genuinely useful, not a certified compliance document. Have a lawyer licensed in India review it — and fill in the bracketed placeholders — before relying on it for DPDP Act, IT Act, or Consumer Protection Act compliance.

This policy explains what happens if you cancel, postpone or change an event booked with Odisha Décor & Events. It applies once a booking has been confirmed with a signed agreement and/or deposit — not to enquiries alone, which carry no charge or obligation.

Deposits

[Fill in your actual policy — typical structure below.] A booking deposit of [insert %/amount] is required to confirm your date and secure vendor bookings on your behalf. Deposits are [refundable / non-refundable / partially refundable — pick one] because we commit vendor bookings and turn away other enquiries for your date as soon as it's confirmed.

Cancellation by you

[Insert your actual tiered cancellation schedule, for example:]

More than [60] days before the event: [insert % refund of amount paid beyond the deposit].
[30–60] days before the event: [insert %].
Less than [30] days before the event: [insert %, commonly 0%, since vendor commitments are usually locked in by this point].

Any amount already paid to third-party vendors on your behalf (venue, catering, decor materials ordered, etc.) is generally non-refundable regardless of timing, since it has already left our hands.

Postponement

If you need to move your event to a new date, tell us as early as possible. We'll try to carry your deposit and vendor bookings forward to the new date at no extra fee, subject to vendor availability on the new date — some vendors may charge a rescheduling fee, which would be passed through to you.

Cancellation by us

In the rare case we have to cancel (e.g. a documented emergency), you receive a full refund of all amounts paid to us that have not already been committed to third-party vendors on your behalf, plus reasonable assistance finding alternative arrangements.

Force majeure

For cancellations caused by events outside either party's reasonable control (natural disaster, government-ordered restrictions, etc.), we will work with you in good faith on postponement first; if that's not possible, refunds follow the cancellation schedule above for amounts not already committed to vendors.

How refunds are processed

Approved refunds are processed within [insert number, e.g. 14 business days] to the original payment method, unless another method is agreed in writing.

Requesting a cancellation or refund

Email odishadecor.bbsr@gmail.com or call +91 77180 43085 with your booking details. We'll confirm receipt and the applicable refund amount in writing.